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Maintenance Package

The viflow Maintenance Package

This is your full-coverage maintenance package for viflow.
It includes free upgrades, extended support and technical support to ensure you top-notch viflow service.

viflow Maintenance Package
  • For all viflow licences registered to your customer number
  • Coverage for 2 years after date of purchase

 

viflow Wartungspaket

Your benefits

  • Always up to date
    You always work with the latest version of our software products.
  • Full support
    You have access to the full spectrum of our comprehensive support services.
  • No contractual obligation
    The Maintenance Package agreement expires automatically after two years. You do not have any long-term obligation and do not have to worry about cancellation dates.
  • Two-year term
    Enjoy full viflow service for two years and benefit from cost savings, because upgrades to subsequent viflow versions are free during the Maintenance Package term.

Notes

You can sign up for the Maintenance Package when you buy your licence or up to four weeks afterwards.

The Maintenance Package fee is always based on all viflow licences registered to the customer (i.e. to the customer's account number). It is not possible to sign up for the Maintenance Package for only some of the licences. The fee is calculated based on the current list prices of the registered licences.

The services of the Maintenance Package are available for two years after the date of purchase, rounded to the end of the month of purchase. If additional licences or updates to higher-level editions are acquired during this two-year period, the Maintenance Package fee for these licences and/or updates will be adjusted for the remaining term of the original Maintenance Package (rounded to full months) and billed with the license fee. (Maintenance Package customers receive upgrades to new program versions free of charge.)

The Maintenance Package does not constitute a contract, and the services terminate automatically on the date stated on the invoice. When you purchase the Maintenance Package you receive a licence sheet as proof of eligibility for maintenance services.

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