viflow at the GWS corporate group

The GWS corporate group relies on viflow to create detailed instructions for its IT solutions. The modeled click instructions allow users to get started easily and also serve as training documents. The project was kicked off with an individual workshop conducted by ViCon GmbH consulting.


The quality management of the GWS product development is fully convinced of viflow

"We use viflow to document our software. Specifically, we use it to fix 'best practice business processes' so that people can work with our solution as easily and efficiently as possible. To do this, we rely on detailed descriptions in the process steps, which almost function like click instructions, and a simple modeling style. This way, even less tech-savvy users without a deeper understanding of the software can follow the instructions and work with it. This is important because we use the documentation not only internally when onboarding new employees, but also as training material for our customers.

This approach is not completely new for us. In fact, we have created such documentation before, but with a different software solution. However, the provider of that software went out of business, so we needed a replacement.

Pragmatic considerations certainly played a role in our decision to use viflow, because viflow was already available at GWS and was used for modeling internal processes.

But viflow was also very attractive to us beyond that. For example, the fact that viflow is built on Microsoft Visio: As a Microsoft Gold Partner, it is important and makes sense for us to use such a solution. And also the really good proof of concept from ViCon convinced us that viflow is a good choice for our purposes.

We were also convinced by the individual workshop that we conducted with ViCon. Here, the focus was both on the detailed mapping of our previous processes and on improvements that can be achieved with the new viflow software solution. We experienced the ViCon consultant as very flexible, competent and also solution-oriented. This positive experience has also once again confirmed our decision."


About the GWS corporate group

The GWS Group consists of GWS Gesellschaft für Warenwirtschafts-Systeme mbH, the subsidiaries DIACOM Systemhaus GmbH and faveo GmbH, and the majority shareholding in OSG Online Software Gesellschaft für neue Medien mbH. It was founded in 1992 and today employs well over 490 people at its sites in Münster, Munich, Nuremberg, Leonberg, Isernhagen, Oldenburg and Essen. The company is one of the leading providers of IT solutions for association-oriented retail & service companies in Germany and German-speaking Europe. As a multiple Microsoft Gold Certified Partner and a profound expert in digital transformation - with the cloud as a key technology - the service provider specifically supports its customers in improving competitiveness, sustainably increasing efficiency, reducing costs as well as growth within the framework of a future-oriented digitization strategy. By using innovative ERP & CRM industry solutions based on the market-leading Microsoft Dynamics 365 platforms, GWS optimizes sales and marketing as well as the entire supply chain. The minimization of financial risks and the fulfillment of legal requirements are also optimally supported. Through GWS Förder- und Beteiligungsgesellschaft für Warenwirtschafts-Systeme eG, customers are able to influence product development. The rock-solid shareholder structure of GWS (Atruvia AG 68.9%, GWS Förder-eG 25.1% as customer shareholding as well as minority shareholdings of the headquarters for which GWS is active) ensure potential security and sound support in the operational business.

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