Holistic IT service management with the viflow Model ITIL® 4

The viflow Model ITIL® 4 is being further developed and distributed by Value4p GmbH, an international company with a focus on project and process management as well as solutions for digital collaboration. Value4p GmbH is known and recognized for its expertise in the field of the field of process evaluation and optimization. The company is accredited consulting partner of Axelos Limited, the rights holder for, among others for ITIL, Prince2 and P3M3. The continuous optimization of the process model is carried out in partnership with Scholderer GmbH, a consulting company with a focus on consulting firm with a focus on IT service management, IT governance and the cloud.

ITIL® 4 supports agile procedures and dynamic changes more than ever and incorporates company guidelines and regulations, strategies and customer requirements in a completely new and comprehensive way. While the focus under v3 was still on specified processes that had to be adapted to one's own requirements, ITIL 4 offers a holistic approach for "operational excellence", i.e. the optimal alignment to business goals and their dynamic change.

However, the introduction or adaptation of IT processes poses an even greater challenge. Where to start? How to ensure that all relevant factors are taken into account in order to avoid obstacles and problems during implementation and adaptation?


The process model as the starting point for the introduction or optimization of your IT services

Value4p´s process model bridges the gap between the theory of ITIL® 4 and the practical implementation and not only contains adaptable and ITIL® 4-oriented processes for fast implementation, but also explains the ITIL® 4 philosophy in a simple and understandable way. It is therefore not only suitable for the design and optimization of your processes, but also forms the platform for a uniform understanding of terms and processes with all the advantages of the viflow application and the web model.

Advantages and components of the ITIL® 4 process model:

  • Detailed information on all 34 ITIL® 4 Practices and the processes and activities contained therein, including explanations of tasks and participants at the activity level
  • More than 125 diagrams and graphics for all practices (34) and the processes contained therein (85) as well as explanatory graphics for the ITIL® 4 framework
  • ITIL information and ITIL roles stored as viflow objects
  • More than 200 term definitions
  • Overviews / reports on practice-relevant content for each practice and process at the push of a button (e.g. flow charts, KPIs, activity descriptions, participants)
  • Free updates for 365 days!
viflow Model ITIL® v4

The sample process model contains only a part of the processes that are included in the product.

To use this viflow Model, viflow must be installed.

Please note that our online shop is available only to business customers from Germany.
If you have any questions, please contact our sales department:

ViCon partner Value4p is responsible for this viflow model.

Delivery and invoicing is carried out by Value4p.

Value4p GmbH
Roland Jungenkrüger
Hohner Str. 6
38539 Müden


Do you have any more questions?

Call us at:
+49 511 696048-20

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