Holistic IT service management with the viflow Model ITIL® 4

The viflow Model ITIL® 4 is further developed and distributed by Scholderer GmbH, an internationally operating consulting company with a focus on IT service management, governance and cloud. Scholderer GmbH is known and recognized for expertise and innovative solutions in the field of ISO, ITIL® and COBIT® and draws its extensive know-how from the development and support of more than 1000 IT service contracts and 4000 standardized IT services. Scholderer is an accredited consulting partner of Axelos Limited, the rights holder for ITIL, Prince2, P3M3, among others.

ITIL® 4 supports agile procedures and dynamic changes more than ever and incorporates company guidelines and regulations, strategies and customer requirements in a completely new and comprehensive way. While the focus under v3 was still on specified processes that had to be adapted to one's own requirements, ITIL 4 offers a holistic approach for "operational excellence", i.e. the optimal alignment to business goals and their dynamic change.

However, the introduction or adaptation of IT processes poses an even greater challenge. Where to start? How to ensure that all relevant factors are taken into account in order to avoid obstacles and problems during implementation and adaptation?


The process model as the starting point for the introduction or optimization of your IT services

Scholderer's process model bridges the gap between the theory of ITIL® 4 and the practical implementation and not only contains adaptable and ITIL® 4-oriented processes for fast implementation, but also explains the ITIL® 4 philosophy in a simple and understandable way. It is therefore not only suitable for the design and optimization of your processes, but also forms the platform for a uniform understanding of terms and processes with all the advantages of the viflow application and the web model.

Advantages and components of the ITIL® 4 process model:

  • Detailed information on all 34 ITIL® 4 Practices and the processes and activities contained therein, including explanations of tasks and participants at the activity level
  • More than 125 diagrams and graphics for all practices (34) and the processes contained therein (85) as well as explanatory graphics for the ITIL® 4 framework
  • ITIL information and ITIL roles stored as viflow objects
  • More than 200 term definitions
  • Overviews / reports on practice-relevant content for each practice and process at the push of a button (e.g. flow charts, KPIs, activity descriptions, participants)
  • Free updates for 365 days!
viflow Model ITIL® v4

The sample process model contains only a part of the processes that are included in the product.

To use this viflow Model, viflow must be installed.

Please note that our online shop is available only to business customers from Germany.
If you have any questions, please contact our sales department:

ViCon partner Scholderer is responsible for this viflow model.

Delivery and invoicing is carried out by Scholderer GmbH.

Scholderer GmbH
Roland Jungenkrüger
Durlacher Str. 95
76646 Bruchsal


Do you have any more questions?

Call us at:
+49 511 696048-20

Other viflow Applications …

Learn about other viflow Applications ...

Demos and tutorials:

watch now on viflow.tv!